Returns Policy

How do I return my item?

We understand that sometimes you can change your mind after an order has been placed, if this is the case then please email or message us immediately and we will do our best to cancel your order, there are no guarantees, if production has already started on your order unfortunately we will be unable to cancel. 

Unfortunately, we can’t accept returns of personalised gifts. All our products are personalised especially for you, once an order has gone into production it then becomes non refundable.

It goes without saying that if items are faulty or damaged we can assist in arranging a replacement.

What do I do if my order has arrived and it's broken?

If your item has arrived and is damaged please send us an email with some pictures and we will be able to work with you on getting this resolved for you. 

My order has arrived and there’s a spelling mistake, What do I do?

We know how important it is for the personalisation to be spelt correctly and we are sorry there is a spelling mistake. Please check your confirmation email to see what characters you entered at the time of order.

Our personalised gifts are tailor-made for you, so we will print the same exact message that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.

Please contact us so we can check your order to see what you entered.

I’ve decided to cancel my order, what should I do?

Time is key here. Please contact us immediately and  we will try to cancel your order before it is sent to our production team. Please note: If order has made it to production or is unable to be cancelled and is no refundable.